The arrogance of dominance
“We are too big to fall.”
Market share is read as permanence. The numbers are right; the direction is fatal.
Exhibit: BlackBerryNon-fiction · Forensic histories · Volumes 1–3
They had the money, the engineers and the data to see what was coming. Then they looked away.
Each volume of Why They Died opens one graveyard (messaging apps, video games, American retail) and asks the only question that matters: what, exactly, killed them?
Different industries, different decades, the same cause of death. Every empire in this series walked into at least one of four traps, with its eyes open.
“We are too big to fall.”
Market share is read as permanence. The numbers are right; the direction is fatal.
Exhibit: BlackBerry“If we launch the new thing, it will hurt the old thing.”
The future gets vetoed to protect the present, until someone with nothing to protect ships it.
Exhibit: MSN Messenger · Yahoo Messenger“The dashboard is green, so we’re fine.”
The metrics measure what is easy to count. What users actually feel goes unmeasured, and then they leave.
Exhibit: Skype“We know better than they do.”
Products get replaced by what the company prefers rather than what people love. Eventually people stop following.
Exhibit: Google’s thirteen messaging appsHow ICQ, BlackBerry, MSN and Skype Lost Two Billion Users
On June 26, 2024, ICQ went dark.
For a quarter of a century, more than two billion people talked to each other through apps that are now almost all gone. The companies behind them had everything: money, talent, first-mover advantage, and internal data that showed exactly where the world was heading. This is the story of how they lost it anyway.
How Atari, the Dreamcast, THQ and Telltale Lost the Game
In 2014, in a landfill outside Alamogordo, New Mexico, an excavator turned up the body.
The messaging graveyard is invisible. The video game graveyard is physical: cartridges under concrete in the desert, dead arcade cabinets, studios whose names outlived the people who made them great. From Atari to the live-service collapse, a tour of an industry that keeps burying its own.
How Sears, Toys “R” Us, Circuit City and the Mall Lost America’s Shoppers
The largest shopping center on Earth closed in 2009. On the same land, an Amazon warehouse now stands.
For most of a century, retail was America’s largest private employer. This is the biggest graveyard in the series, and it is the size of the country: catalog empires, five-and-dimes, category killers and the malls that housed them.
Learn to name the trap before it kills the company.